About
Televate is cloud-based software solution (SaaS) that strives to drastically improve customer experiences with call centres at large enterprises. We're tired of the existing experience with call centres for 2 reasons: Robotic phone menus suck and long hold times at call centres are really frustrating So here's what we do: 1. We remove wait times at your call centre, ensuring your customer will never have to wait on hold again 2. We've reinvented the IVR phone menus by going digital (web and app). No more annoying robotic voices, just click which department you want to speak with and be served when someone is ready. 3. Once your customer experiences your awesome customer service, we push post call surveys to your customers to help you track how you're fairing. Who we work with: Large enterprises with call centres - Banks, Telcos, Insurance Companies, Airlines etc